Notice Board:

Please note that the Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020. 

  Customer Care Centres

Nelson Mandela Bay Municipality


OPERATING HOURS: 8:00-16:30 (Monday to Friday) 

Tel: 041-506 5555 - Fax: 041-506 1304
This line only deals with municipal account related queries – not water or electricity complaints. 
For  water complaints contact tel: 0800 20 50 50
For electricity faults contact tel: 041-506 5595 


OFFICE HOURS 8:00 – 15:30 (Monday to Friday)



Mfanasekhaya Gqobose Building

Govan Mbeki Avenue, Central

KwaNobuhle Office

Ponana Tini Road (next to the Fire Station)

Uitenhage Office

Town Hall Building, Uitenhage

Walmer Office

Heugh Road, Sixth Avenue
(opposite the Checkers Shopping Mall)

Cleary Park Office

Cleary Park Shopping Centre

Despatch Office

Main Road, Despatch

Korsten Office

Ablett Road (opposite the
Livingstone Hospital)

Kwa-Magxaki Office

Ralo  Street (off Uitenhage Road)

New Brighton Office

Ntshekisa  Road, New Brighton

Motherwell Office
*Office Hours 08:00 - 16:00
(No receipting facilities)

Thusong Centre, Motherwell

Zwide Office
*Office Hours 08:00 - 16:00
(No receipting facilities)

Johnson Road (next to the Zwide Clinic)

The following services are offered at all the above Customer Care offices:

  1. Assistance to the Poor (ATTP) application & queries
  2. Arrangements to repay arrears in terms of Debt Collection policy
  3. IVR (automated telephone system) registration
  4. Water Rebate application
  5. Estate Late project – Free transfer of property for surviving ATTP beneficiaries
  6. Rates rebate applications:

· Sporting body rates rebate application

· Public benefit organisation rebate/Non profitable organisation

· Agricultural rates

· Pensioners/Disability

  1. Property valuation certificate
  2. Copies of municipal statements
  3. Address changes
  4. Account balance enquiries
  5. Application for consumption (water &/or electricity)
  6. Refund application
  7. Any municipal account related query
  8. Disconnection/ re-connection of water/electricity supply

Customer Care email address:  (available 24/7/365)

An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.

For tracking purposes you will receive a written confirmation within 10 working days, informing you of the status of the query.

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