Notice Board:

 


  Customer Care Centres

Nelson Mandela Bay Municipality

CUSTOMER CARE TELEPHONE HELP-LINE

OPERATING HOURS: 8:00-16:30 (Monday to Friday) 

Tel: 041-506 5555 - Fax: 041-506 1304
This line only deals with municipal account related queries – not water or electricity complaints. 
 
For  water complaints contact 0800 20 50 50
For electricity faults contact tel: 041-374 4434 or option 2 on tel 041-506 5595. 

CUSTOMER CARE OFFICES

OFFICE HOURS 8:00 – 15:30 (Monday to Friday)

OFFICE

TEL NUMBER

ADDRESS

Mfanasekhaya Gqobose Building

041-506 1678

Goven Mbeki Avenue, Central

Kwanobuhle

041-506 2624

Ponana Tini Road, next to Fire Station

Uitenhage

041-994 1353

Town Hall Building

Walmer

041-506 2545

Heugh Road, 6th Avenue Shopping Mall

Cleary Park

041-506 2541

Cleary Park Shopping Centre

Daleview

041-506 2671

Cnr of Hoog and Long Street

Despatch

041-994 1627

Main Road

Khayamnandi

041-506 2608

29 Chief Albert Lethuli Street, Despatch

Korsten

041-506 2682

Durban Road, Opposite Livingstone Hospital

Kwamagxaki

041-506 7217

Cnr of Ralo and Uitenhage Roads

New Brighton

041-506 2590

Ntshekisa  Road

Raymond Mhlaba Sport Centre

041-5062595

Motherwell Sports Centre cnr Tyinira Road and Nyarha Road

Zwide

041-5062549

Johnson Road (next to Zwide Clinic)













The following services are offered at all the above Customer Care offices:

  1. Assistance to the Poor (ATTP) application & queries
  2. Arrangements to repay arrears in terms of Debt Collection policy
  3. IVR (automated telephone system) registration
  4. Water Rebate application
  5. Estate Late project – Free transfer of property for surviving ATTP beneficiaries
  6. Rates rebate applications:

· Sporting body rates rebate application

· Public benefit organisation rebate/Non profitable organisation

· Agricultural rates

· Pensioners/Disability

  1. Property valuation certificate
  2. Copies of municipal statements
  3. Address changes
  4. Account balance enquiries
  5. Debt relief applications & queries
  6. Application for consumption (water &/or electricity)
  7. Refund application when overpaid on account
  8. Any municipal account related query
  9. Disconnection/ re-connection of water/electricity supply

CUSTOMER CARE E-MAIL

AVAILABLE 24/7

Address:customercare@mandelametro.gov.za

Replies send from Monday to Friday, 8:00-16:30

An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention. We will attempt to reply to your query within 10 working days.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.

For tracking purposes you will receive a written confirmation within 10 working days, informing you of the status of the query.


NMB Emergency Numbers



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