Customer Care Centres

Nelson Mandela Bay Municipality


OPERATING HOURS: 8:00-16:30 (Monday to Friday) 

Tel: 041-506 5555 - Fax: 041-506 1304
This line only deals with municipal account related queries – not water or electricity complaints. 
For  water complaints contact tel: 0800 20 50 50
For electricity faults contact tel: 041-506 5595 


OFFICE HOURS 8:00 – 15:30 (Monday to Friday)




Mfanasekhaya Gqobose Building

041-506 5555

Goven Mbeki Avenue, Central

KwaNobuhle Office

041-506 2627

Ponana Tini Road (next to the Fire Station)

Uitenhage Office

041-994 1209

Town Hall Building, Uitenhage

Walmer Office 041-506 2546 Heugh Road, Sixth Avenue
(opposite the Checkers Shopping Mall)

Cleary Park Office

041-506 2541 / 42 

Cleary Park Shopping Centre

Despatch Office

041-506 1637

Main Road, Despatch

Korsten Office 041-506 2682 Ablett Road (opposite the
Livingstone Hospital)

Kwa-Magxaki Office

041-506 7217 / 38

Ralo  Street (off Uitenhage Road)

New Brighton Office

041-506 2564

Ntshekisa  Road, New Brighton

Motherwell Office
*Office Hours 08:00 - 16:00
(No receipting facilities)
041-506 2595 Thusong Centre, Motherwell
Zwide Office
*Office Hours 08:00 - 16:00
(No receipting facilities)
041-506 2549 Johnson Road (next to the Zwide Clinic)

The following services are offered at all the above Customer Care offices:

  1. Assistance to the Poor (ATTP) application & queries
  2. Arrangements to repay arrears in terms of Debt Collection policy
  3. IVR (automated telephone system) registration
  4. Water Rebate application
  5. Estate Late project – Free transfer of property for surviving ATTP beneficiaries
  6. Rates rebate applications:

· Sporting body rates rebate application

· Public benefit organisation rebate/Non profitable organisation

· Agricultural rates

· Pensioners/Disability

  1. Property valuation certificate
  2. Copies of municipal statements
  3. Address changes
  4. Account balance enquiries
  5. Debt relief applications & queries
  6. Application for consumption (water &/or electricity)
  7. Refund application when overpaid on account
  8. Any municipal account related query
  9. Disconnection/ re-connection of water/electricity supply



Replies sent from Monday to Friday, 8:00-16:30

An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention. We will attempt to reply to your query within 10 working days.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.

For tracking purposes you will receive a written confirmation within 10 working days, informing you of the status of the query.

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